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Terms and conditions

By accessing or using MiaErboristeria.com Site, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.

We are based in Italy in the municipality of Vallefoglia, Corso XXI Gennaio 80, 61022, PU, between the adriatic sea and the city of Pesaro and the renaissance city of Urbino.

You can contact us by phone at: +39.(0)721.497713 or by email at these address: info@miaerboristeria.com and orders@miaerboristeria.com

Acknowledgement & Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at orders@miaerboristeria.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Shipping Policies And Information

We typically maintain an inventory of all of our standard selections.

In stock merchandise will ship within one to two business days (Monday through Friday, excluding holidays) of receiving your order. Frequently, orders are shipped the very same day if received by noon GMT +1. Allow additional time for special orders.

Special Note For Residential Customers

We recommend that wherever possible you request your shipment be directed to a business address. Here's why: It's faster -deliveries to business addresses are typically done before residential deliveries. It preserves the quality of what you ordered -since business deliveries are a little faster and are typically delivered directly into an office, exposure to temperature extremes and inclement weather is reduced. It's more secure -since business deliveries are typically delivered into the care of an inside person who signs for it, the possibility of pilferage is virtually eliminated. Please consider directing your order to your/your spouse's/a friend's business address. Our order forms allow you to specify virtually any destination name and address. Just be sure to specify the person's name and mark it "c/o Company Name" on address line 1. Rest assured that should you still choose delivery to a residential address, your shipment is sent insured and in a trackable manner.

Address Problems, Missed/Refused Deliveries, Other Delivery Problems

We ship your order to the address that you give us. It is the customer's responsibility to specify both correct and complete information that includes apartment number, suite number, unit number, etc. as appropriate. Should the address be incomplete or incorrect, your shipment will be delayed and you will be responsible for all shipping charges. The determination of the delivery driver as to the deliverability of a package shall be final. It is also the customer's responsibility to make himself available to receive a shipment. Failure to do so will cause a delay in the shipment and you will be responsible for all shipping charges if returned to us.

Inspection
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy.  If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
If you are not at home when your parcel arrives, the postman/courier should leave written information regarding where and when you should collect your parcel.  Please be aware: these slips of confirmation are usually reported as being discarded as junk mail.  If you do not collect your parcel within the post office's specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery.  You will have to pay the postage costs incurred in resending the parcel.

Payment
Payment can be made by any of the following methods:

PayPal, Visa, Master Card, American Express, Electron and Maestro.

Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to MiaErboristeria.com, we will not be liable for any delay or non-delivery of merchandise.

or

SEPA Bank Transfer at

IBAN: IT51G0605505449000000000055
BIC/SWIFT: BAMAIT3A

To speed up the process we ask to please e-mail the transfer confermation via mail to orders@miaerboristeria.com

 

Legally binding contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 Returns And Refunds

You may return products to us within two weeks of receiving them, provided that you contact us in advance for return authorization. Under no circumstances will returns be accepted on open consumable products including (but not limited to) food, beverage, fragrance or beauty items. In all cases returned products must be in saleable condition. Should the return be the result of a mistake on our part, we will arrange return shipping and promptly either send a replacement at our expense or issue a refund for the full purchase amount including shipping charges. Should the reason for the return not be our fault, a refund will be made for the merchandise amount only. Refunds are issued against the original form of payment and are accomplished within 14 business days of receipt of the returned merchandise. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at: orders@miaerboristeria.com

Your statutory rights are not affected.